Most tenants pay rent electronically and we receive rents between the 1st and 5th of the month. Any rent paid after the 5th is considered late.
When rent is received, we deduct the monthly management fee, and any repair or incidental expenses that you owe. We make every effort to notify you in advance if there will be a deduction from rent other than routine monthly fees.
Owners are paid electronically between the 7th and 10th of the month. Statements are posted to owner accounts around the 10th of the month.
If your bank deposit information has changed, please log into the Owner Portal and update – or let us know and we’ll make the needed changes for you.
We respond quickly to all tenant repair requests. In most cases we will troubleshoot the problem with the tenant, before placing a repair order with a contractor. We will attempt to notify you promptly if we expect the repair to cost more than about $350, or if we feel it’s best to get your opinion or explicit approval.
If it’s an emergency, we first respond to ensure steps are taken to protect your tenant and your property. Then we will notify you. If you decide to place an insurance claim for damage, we will coordinate with your insurer to facilitate estimates, quotes, and to make sure all repairs are made promptly with as little inconvenience to the tenant as possible.
Once we are satisfied the job has been completed, and we receive the contractor’s invoice, we will upload the invoice to your account on the Owner Portal. You can view the invoice any time. In most cases the invoice will be paid and deducted out of the following month’s rent.
If you prefer to mail us a check or pay by credit card, please let us know.
Should you need our assistance in any way, do not hesitate to let us know
If you plan on being in the area and would like to drop in on your property, please let us know at least a week in advance so the tenant can be given proper notice. We’d love to tour the home with you to go over condition and discuss any needed repairs or projects.
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